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Frequently Asked Questions

Technical Help

Streaming in General
After you select a show and click on the graphic "Click to Play," the embedded Windows Media player will automatically begin playing the stream. If you click on the "play arrow" --> of the player, this will actually stop it.

Select one show at a time and wait a few seconds! Clicking on several shows repeatedly and/or in succession may stop serving up the stream and nothing will play. If this happens, take a break and come back when your Play List is cleared (Remember: it takes 2 hours after you make a selection before it will automatically drop off your Play List.)

We're glad to provide personal assistance if you encounter problems with the streams, but be sure to read this page and the Membership FAQs before contacting us.

Here are solutions to some common problems:

First make sure that you have installed the Windows Media Player (version 9 or higher) that is compatible for your particular operating system! Here are links:

Windows Media 9 Player for Windows ( Windows 98 2nd edition or later required) Windows Media Player for Mac OSX

Windows Media Player for Mac OS 8.1 or higher

How to Cancel
Remember: you can cancel any time and continue to access the shows for the period you paid for.

Where to cancel your Membership: Look under "Your Payment History" and there's a "cancel" link underneath each Membership you signed up for. Here is a snapshot pointing out the "cancel" link:

For Macs Only
Windows Media Player and Macs are completely compatible if you install the latest Flip4Mac plug-in. You can get it here:

Note: Beware of shareware: One person reported that the streams were playing fine until he installed a couple of shareware audio editing programs. Then he began getting errors with Windows Media Player. Apparently, there was no solution - even after removing the software and all components, and reinstalling the player. So we advise making sure that there are no known bugs with other software before you install audio shareware.

Customer Service
We're proud of our Team's rapid response to emails we receive. You will never receive an autoresponder email with a generic "someone will get back to you soon." We usually respond within 24 hours - most of the time sooner - and will help you through whatever problem you may encounter with the Membership.

Please send your email to webmaster[at]joefrank.com any time with questions or feedback.